Following the recent takeover of World Online by Tiscali, in a
recent article, thousands of internet users who have signed up for
World Online's joint Internet and phone package have been given
a month to find a new phone company or to accept the choice of their
World Online's 63,000 customers have been given the choice of transferring
to rival operator Servista.com - its choice of fixed line telephone
service, switching back to BT, or of finding a new phone company.
Tiscali claims that Servista.com would give customers the same
level of service as World Online and they confirm that customers
have been given 30 days to make alternative arrangements. They also
say that the service will be better but, guess what, you must pay
for that it.
World Online's UK chief executive Simon Preston said the company
regretted it would be losing, "...some good people, while giving
rise to opportunities for others....regrettably, this is necessary
for the company to be going forward in today's highly competitive
market place," he added.
Customers claim that they have been dumped! What do you think?
To view WorldOnline's history click here.