c2c, formerly known as LTS Rail,
entered the private sector in May 1996 with a 15-year franchise.
Around 30,000 people use c2c train services every weekday with 25
million journeys, on 110,000 trains a year.
The c2c route operates from Southend in Essex to Fenchurch and Liverpool
Street in London, covering all of the major population centres in
south Essex, including Castle Point, Basildon, Grays, Tilbury and
Barking. 85% of total customers travelling to work in the City.
c2c are investing around £400m to improve services, and plan
to introduce 74 new Electrostar trains to by 2002. Investment plans
include Customer Information Systems, SMS, internet, intranet, call
centre technology and ticket-on-departure.
c2c is a Prism Rail company. Prism was set up to bid for rail franchises
in the privatised railways sector and it holds the c2c franchise
until 2011. Prism also has the WAGN Railway, Wales and West and
Cardiff Railway franchises.