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FairComment Help

If you are having trouble using the FairComment.com site then hopefully the instructions below will help. If after working through the instructions you are still having trouble, please contact our support team at support@faircomment.com.


- Problems Registering? - Viewing Company Pages
- Registering - Leaving A Comment
- Logging In - Viewing a Comment
- Changing Your Password - Viewing a Company's History
- Forgotten Your Password? - What are Cookies?
- Viewing Market Sector Pages    

Problems Registering?

Although anyone can view the site and navigate through all areas, you must register before you can use all the site.

Don't worry, we won't be asking you lots of details, all we ask for now is your name, your e-mail address and a few other details. All we use this information for is to verify that when you leave a comment, you are the person who is registered: it is our experience that genuine comments tend to come from responsible people and we find that even our quick and easy registration process helps keep out the non-genuine - we hope you agree.

Registering

1. From the home page, click on the 'Login' button situated under the main FairComment banner at the top.
  This will take you to the Login page.
2. Click on the 'Register' button.
 

This will take you to the registration page.

3.

Here you are required to enter your details:

 
  • Your 'unique Username' is the name you wish to use when logged into the site. It can be any name you wish but all we ask is that it is unique to you (so it's easy to remember) and no longer than 10 characters. If the Username you have chosen has been used by someone else you will be asked to choose another.

  • The email address should be the email address you mainly use because this is the address that we will use to contact you with important information, i.e. like changes to our terms and conditions, special events, monthly news bulletins, etc.

  • You must confirm the email address to use and will not be able to proceed unless these fields match.

  • Enter the remaining details as required

4. Upon completion of your registration we will email you a Password which you can use to log in to the site and view and leave comments.
   
  Note: For the first login, you must use the password we generate for you but you can change it to something more meaningful after you have logged in..

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Logging In

Once you have registered and had your password emailed to the address you have supplied, you can log in.

  1. From anywhere in the site, click on the 'Login' button situated beneath the FairComment banner.

  2. In the Login page, enter your Username and Password into the respective boxes.

  3. Click on the the 'Login' button.

  4. You will then be logged into the system where you have full functionality.

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Changing Your Password

To change your password:

  1. From anywhere in the site, click on the 'Login' button situated beneath the FairComment banner.

  2. In the 'Registered Users' section of the Login page, enter your Username and Password into the fields provided.

  3. Click on 'Change your FairComment password'.

  4. The screen will refresh and you will be shown the following fields: Old Password, New Password and Confirm Password.

  5. Enter your old password into the respective field

  6. Enter your new password into the 'New Password' field and then

  7. Enter your password again to confirm it. This must be identical otherwise the change will be rejected.

  8. Click on 'Confirm'

  9. The screen will refresh and you can now use your new password.

  10. Email confirmation of your new password will be emailed to the email address you specified when you first registered.

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Forgotten Your Password?

If you have registered but cannot remember your FairComment password then:

  1. From anywhere in the site, click on the 'login button situated beneath the FairComment banner.

  2. In the Login page, browse to the 'Forgotten Your Password?' section at the bottom of the page.

  3. Enter your Username into the field.

  4. Click on the 'Mail me my Password' button.

  5. We will automatically email your password to the email address you registered with.

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Viewing Market Sector Pages

There are two ways you can view a Market Sector (Telecommunications, Finance, Transport, etc.) page:

From the Home Page

To view a Market Sector from the Home Page:

  1. Click on the navigation button required for that sector on the left hand side of the home page.

  2. The screen will refresh and you will be shown information relating to the sector you have selected.

  3. In that sector you will see logos of the companies profiled and information pertaining to that sector.

  4. From here you can navigate to other areas of the site (including Companies in that sector).

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From within the Site

To view a Market Sector from the within the site:

  1. Click on the 'Faircomment Home' button situated in the navigation buttons on the left.

  2. The screen will refresh and you will be at the FairComment Home Page.

  3. From here you can navigate to view other Market Sectors or access other areas of the site.

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Viewing Company Pages

There are two ways you can view Company pages from within the Site:

From the Home Page

To view a Company page from the Home Page:

  1. Browse to the lower half of the Home Page until you can see the list box entitled. 'Pick a Company'.

  2. Click on the drop-down arrow and select the company you wish to view from the predefined list of companies.

  3. Click on the 'Go' button.

  4. The screen will refresh and you will see the comments for the Company page you selected to view.

  5. Click on the 'Sector Home' button in the navigation bar on the left.

  6. When the screen refreshes you can select the company you wish to view by clicking on their logo.

  7. From here you can:

From the particular Market Sector

To view a Company page from the particular Market Sector::

  1. You will have navigated to the Market Sector (how?) and will see the logo's of all the organisations listed in the section.

  2. Click on the logo for the company to go straight to their 'home page'.

  3. The screen will refresh and you will see facts and information.

  4. From here you can:

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Leaving A Comment

Firstly, to leave a comment you must be logged in. It is our experience that if people have to login to leave a message or a comment then they will do so only if they actually have something genuine to say. This helps us keep out those who just want to use and abuse.

There are a number of ways you can leave a comment:


Leave a Comment from the Home Page

Their are two ways you can leave a comment from the Home Page (assuming you have logged in):

Leave a Comment from the Home Page - Via the Navigation bar

  1. Click on the Sector for the Company you wish to comment on. This will take you to the main sector page where you can locate the Company's logo.

  2. Click on that logo. This will take you to the company page.

  3. Click on the 'Leave a Comment' button in the navigation bar on the left.

  4. The screen will refresh and you will be able to enter your comment in the form provided.

Leave a Comment from the Home Page - Via the drop-down list

  1. Navigate to the bottom half of the home page until you can see the drop-down list.

  2. Click on the drop-down arrow. The Company names will be seen.

  3. Select the Company for whom you wish to leave a comment.

  4. Click on 'Go'.

  5. The screen will refresh and the companies comments will be visible.

  6. Click on the 'Sector Home' button in the navigation bar.

  7. When the Sector home page is displayed, click on the Company you wish to leave a comment on.

  8. When you are viewing the Company page, click on the 'Leave a Comment' button in the navigation bar.

  9. The screen will refresh and you will be able to enter your comment in the form provided.

 

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Leave a Comment from the Company Page

To leave a comment on the Company page:

  1. You must have navigated to the Company page. (how?)

  2. To leave a comment, you must have registered. (how?)

  3. Click on the 'Leave a Comment' button situated in the buttons on the left.

  4. The screen will refresh and you will be able to enter your comment in the form provided.

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Leave a Comment from the Sector Page

If your comment relates to a company that is does not have a company logo shown then we do not yet have market data on that company. In its place, you can leave a comment in the general section of that sector. We will then endeavor to update our data on that organisation.

To leave a comment from the Sector page:

  1. You must have navigated to the Market Sector page . (how?)

  2. Click on the logo entitled 'General Section' (the loud hailer logo).

  3. You will be taken to a general page for that Market Sector.

  4. You can then click on the 'Leave a Comment' button on the left (only if you have registered).

  5. You can then enter your comment.

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Viewing a Comment

There are two ways to view comments:

Viewing Comments from the Company page

To view a comment specific to a Company:

  1. Go to the company's 'homepage' (how?) or, if the comment is a 'general' comment, click on the general logo (the 'loud hailer' symbol) that will take you to the general page for that market sector.

  2. Click on the 'View Comments' button situated in the buttons on the left.

  3. You will then view all comments that have been admitted to the site.

    Note: Not all comments will appear on the site as those that have been consented for display are then assessed for suitability by FairComment.com staff. This is in an attempt to give a balanced view of all companies profiled on the site.

  4. There may be a slight delay whilst your comment is being processed before it appears on the site.

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Viewing Comments from the Home Page

To view a Company's comments from the Home Page:

  1. Navigate to the drop-down list in the lower half of the page.

  2. Click on the arrow on the drop-down list

  3. Navigate to and select the Company you wish to view

  4. Click on the 'Go' button

  5. The screen will refresh and you will view the comments for that company.

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Viewing a Company's History

To view the history page of a particular company:

  1. Ensure you are viewing the Company page whose history you wish to view. (How?)

  2. Click on the History link.

  3. The screen will refresh and you will see the history of the company.

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What are Cookies?

There was a rumour flying around a while ago that certain software manufacturers could 'spy' on you by the insertion of cookies onto your computer system. As a result a lot of people changed their Internet browser settings to block cookies and, in doing so, severely limited their accessibility.

Cookies are simply text files stored on your computer which have information about your Username and Password. FairComment.com uses this information - which you initially registered - to recognise you when you come back to the site.

Everytime you use the same computer and log onto FairComment.com, your Username and Password are remembered and you can enter the site and leave comments without having to enter all your details again - that is all they are used for: they are perfectly safe and do not allow us to tamper with your machine in any way.

An additional security measure we have is that if anyone attempts to change the contents of the FairComment cookie on your computer, it will be deleted (it is read only) and you will have to re-enter your Username and Password the next time.

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Entering a Comment

Clicking on the 'Leave a Comment' button will produce a form to register the issue you would like to comment on and it contains the following:

  • Drop-down lists from which you can select the product or service to which your comment relates.

  • A free-text input box where you can enter the details of your comment.

  • The date and time are also requested (if appropriate).

  1. You will then be asked for consent to display your comment on the site for public viewing.

  2. You can reset the page by clicking the 'Clear the Form' button

  3. Once you are satisfied with your comment, submit it by clicking on the 'Submit Comments' button.

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